At Blue Monkee we are always updating and upgrading the software and hardware that powers your web hosting. Usually this goes on unnoticed in the background but sometimes we have to upgrade major parts of our infrastructure, causing disruption to live services.
On 16th November 2017 the server where your cPanel accounts are hosted, eris.uksrv.co.uk, is going to be upgraded to new more powerful hardware. This work will require some downtime.
Please read the following post carefully, as it provides information essential to minimising disruption for you and your customers.
On 16th November 2017 we will upgrade the server hardware for eris.uksrv.co.uk – if this server hosts your website you will be affected.
Important: Please put any transactional (e.g. ecommerce) websites into maintenance mode before 21:00hrs on 15th November 2017 to ensure changes to databases are not lost while we transfer accounts between hardware.
Once data syncronisation is completed both the new and old servers will need to be reconfigured. This will cause a period of disruption of around 30 minutes, during which the server will be offline. Email received during this period will be queued by our incoming mail handlers and will be delivered once the new server is live.
If we encounter any difficulties during the work, we will post updates to our status blog at https://bluemonkee.com.
WHAT YOU NEED TO DO
Enable Email SSL : After the upgrade is complete the server will only accept email connections that are protected using TLS (the new name for SSL). All modern email clients and devices (phones, and tablets etc) support this and it is likely already configured by default. Usually it is simply a case of ticking a box in your email software to enable SSL/TLS.
Check incoming (POP3/IMAP) and outgoing (SMTP) email server name : If you are NOT already connecting using SSL, you can use eris.uksrv.co.uk as the incoming and outgoing server name.
Unless this is done, email software will most likely complain about an SSL certificate mismatch, or may refuse to connect at all. You can make the above changes today – there’s no need to wait until the server is upgraded.
That’s it! We will look after everything else.
If you have any specific questions regarding this work, please do not hesitate to contact us by emailing us.
Thank you for your cooperation and patience.
Thank you for your business and for choosing Blue Monkee!