Blue Monkee is a trading name of Belfast Limited, a company registered in Northern Ireland (company number NI637656) with its registered office at Unit 1 Block A, Scrabo Business Park, Jubilee Road, Newtownards, Co. Down, N. Ireland, BT23 4ZP.

This Acceptable Usage Policy (“AUP”) forms part of our Terms and Conditions, available at https://bluemonkee.com/terms-and-conditions/, and applies to all customers using any service provided by Blue Monkee, including web hosting, email, domain services, the Blue Monkee CMS and related services (together, the “Services”). Words defined in the Terms and Conditions have the same meaning in this AUP.

By using the Services, the Customer agrees to comply with this AUP and is responsible for ensuring that its employees, agents, contractors and end users also comply.

Last updated: June 2026

1. Purpose

This AUP exists to protect the integrity, security and performance of our network and infrastructure, to protect other customers who share that infrastructure, and to ensure the Services are used lawfully and responsibly.

2. Lawful Use

The Services must be used only for lawful purposes. The Customer must not use the Services to host, store, publish, transmit, distribute or link to any material that:

  • is illegal under the law of Northern Ireland, the United Kingdom, or any jurisdiction from which the material is published or accessed;
  • infringes the intellectual property rights of any third party, including copyright, trademark, patent or trade secret;
  • is defamatory, harassing, threatening, abusive or invasive of another’s privacy;
  • is obscene, or depicts or facilitates the abuse or exploitation of children in any form;
  • promotes or incites violence, hatred or discrimination;
  • facilitates fraud, phishing, identity theft or other deceptive practices; or
  • breaches any applicable data protection, consumer protection, financial services or gambling regulation.

The Customer is solely and legally responsible for all content hosted on or transmitted through its website and associated services, as set out in the Terms and Conditions.

3. Security

The Customer must not, and must not attempt to:

  • gain unauthorised access to any system, network, account or data, whether belonging to Blue Monkee or any third party;
  • probe, scan or test the vulnerability of any system or network without written authorisation;
  • circumvent or interfere with any security, authentication or access-control measure;
  • introduce viruses, worms, trojans, ransomware or any other malicious code;
  • use the Services to operate, distribute or control malware, botnets or denial-of-service attacks;
  • intercept or monitor traffic or data not intended for the Customer.

The Customer is responsible for keeping account credentials, FTP details, CMS logins and email passwords secure, and for promptly notifying Blue Monkee of any suspected compromise of its account.

Where the Customer maintains its own website code, plugins, themes or third-party integrations, the Customer is responsible for keeping these up to date and free of known vulnerabilities. Blue Monkee may require the removal or updating of software that presents a security risk to shared infrastructure.

4. Email and Messaging

The Customer must not use the Services to:

  • send unsolicited bulk or commercial email (“spam”), whether directly or via third-party services pointed at infrastructure provided by Blue Monkee;
  • send marketing communications in breach of the Privacy and Electronic Communications Regulations (PECR) or applicable data protection law;
  • forge email headers, sender addresses or other identifying information;
  • operate an open mail relay or open proxy;
  • harvest or collect email addresses or other personal data without consent.

Mailing lists operated through the Services must be genuinely opt-in, with working unsubscribe mechanisms honoured promptly.

5. Resource Usage

The Services are provided on shared infrastructure on the basis of reasonable usage, as defined in the Terms and Conditions. The Customer must not:

  • run processes, scripts or applications that consume excessive server resources or degrade performance for other customers;
  • use web hosting accounts as general-purpose file storage, backup storage or file distribution services unrelated to the operation of the hosted website;
  • operate cryptocurrency mining, video transcoding farms, game servers or similar high-load applications without prior written agreement;
  • exceed allocated bandwidth or storage limits persistently without agreeing an appropriate service upgrade.

Where usage materially exceeds reasonable levels, Blue Monkee will normally contact the Customer to agree a suitable higher-capacity service in accordance with the Terms and Conditions, but reserves the right to throttle or suspend services that are actively degrading shared infrastructure.

6. Misuse of the Blue Monkee CMS and Software

The Customer must use the Blue Monkee CMS and any software provided as part of the Services only in accordance with the licence granted in the Terms and Conditions. In particular, the Customer must not copy, modify, reverse engineer, redistribute or resell the software, or use it to provide services to third parties, except as expressly permitted in writing.

7. Domain Names

The Customer must not register or use domain names through the Services in bad faith, including registrations made primarily to infringe trademarks, impersonate others, or facilitate phishing or fraud. The Customer remains bound by the terms of the relevant Naming Authority and registrar, as set out in the Terms and Conditions.

8. Reporting Abuse

Suspected breaches of this AUP, including abuse originating from a website hosted by Blue Monkee, should be reported via the contact details at https://bluemonkee.com/, providing as much detail as possible. Blue Monkee will investigate reports promptly and treat reporters’ details in confidence where reasonably practicable.

9. Consequences of Breach

Breaches of this AUP are treated as breaches of the Terms and Conditions. Depending on the severity of the breach, Blue Monkee may:

  • notify the Customer and require remediation within a stated period;
  • remove or disable access to offending material;
  • suspend some or all of the Services, with or without notice where the breach poses an immediate risk to security, legality or shared infrastructure; or
  • terminate the Services in accordance with the Terms and Conditions.

The Customer remains responsible for all fees due during any period of suspension arising from a breach of this AUP, and shall reimburse Blue Monkee for reasonable costs incurred in investigating and remedying any breach. Blue Monkee will cooperate with law enforcement and regulatory authorities where required by law, which may include disclosure of customer information under a valid legal request.

10. Changes to this Policy

Blue Monkee may update this AUP from time to time in accordance with the change mechanism in the Terms and Conditions. The current version will always be available on our website, and continued use of the Services after a notified change constitutes acceptance of the updated AUP.

11. Governing Law

This AUP is governed by the law of Northern Ireland and subject to the exclusive jurisdiction of the Northern Irish courts, consistent with the Terms and Conditions.