Blue Monkee is a trading name of Belfast Limited, a company registered in Northern Ireland (company number NI637656) with its registered office at Unit 1 Block A, Scrabo Business Park, Jubilee Road, Newtownards, Co. Down, N. Ireland, BT23 4ZP (“Blue Monkee”, “we”, “us”).
Belfast Limited is the data controller of the personal data described in this policy. If you have any questions about this policy or how we handle your data, contact us at hello@bluemonkee.com or by post to the registered office above.
This policy applies to personal data we collect through our websites — including bluemonkee.com and our client portal at client.bluemonkee.com — and by email, by telephone and in the course of providing our services. It should be read alongside our Cookie Policy at https://bluemonkee.com/cookies-policy/ and, for clients, our Terms and Conditions at https://bluemonkee.com/terms-and-conditions/.
Last updated: June 2026
1. The information we collect
Enquiries. When you contact us through a form on our website, by email or by telephone, we collect the details you provide — typically your name, email address, telephone number, company name and the content of your enquiry.
Client portal accounts. When you register an account on our client portal (client.bluemonkee.com), we collect your name, company details, email address, telephone number and billing address, together with a record of the services and domains you order, your invoices and payment history, and your support tickets. Your portal password is stored in encrypted (hashed) form and is never visible to us. You are responsible for keeping your login credentials secure.
Payments. Payment is processed by third-party providers (such as GoCardless, Stripe and PayPal); we do not store your full card details on our systems.
Support and correspondence. We keep records of support tickets, emails and other communications with you so that we can manage our relationship, resolve issues and maintain an accurate service history.
Website usage. We collect limited information about how visitors use our websites through cookies and similar technologies, as described in our Cookie Policy. Analytics cookies are only set with your consent.
We do not knowingly collect personal data from children, and our services are directed at businesses.
2. How we use your information and our lawful bases
We use personal data:
- To respond to enquiries and provide our services — necessary for the performance of a contract with you, or to take steps at your request before entering into one.
- To operate your client portal account — including processing orders, managing services and domains, issuing invoices, and handling support tickets — necessary for the performance of a contract with you.
- To administer accounts, billing and payments, and to recover debts — necessary for the performance of a contract and for our legitimate interests in running our business.
- To meet our legal obligations — for example retaining accounting records for the periods required by law.
- To send service communications — such as renewal reminders, notices of changes to infrastructure (for example DNS or IP address changes), security notifications and changes to our terms — for our legitimate interests in providing the services and keeping clients informed, and in some cases to perform our contract with you.
- To send marketing about our own services — only where you have consented, or where permitted as an existing customer in relation to similar services (with the option to opt out in every message). You can unsubscribe at any time by using the link in the message or contacting us.
- To analyse and improve our websites — with your consent, via analytics cookies.
- To measure and improve our own advertising — with your consent, via the Meta (Facebook) Pixel, as described in our Cookie Policy.
We do not sell personal data. With your consent, we use the Meta Pixel to measure and improve our own advertising; we do not use your information to serve other organisations’ advertising.
3. Who we share information with
We share personal data only as needed to run our business and provide our services, with:
- Payment providers (such as GoCardless, Stripe and PayPal) to process payments;
- IT, hosting and infrastructure providers that support our systems, our client portal and the services we deliver;
- Software and subscription vendors and their distributors, where we administer subscriptions (such as Microsoft or Google services) on your behalf;
- Domain registrars and naming authorities, where we register or manage domains for you — your contact details may be submitted to the registrar and naming authority as required to register a domain in your name;
- Professional advisers (such as accountants, insurers and legal advisers) where necessary;
- Authorities or regulators, where we are required to do so by law or court order.
Each of these providers processes data under its own contractual and legal obligations. We do not share your personal data with third parties for their own marketing purposes.
4. International transfers
Some of our providers may process data outside the United Kingdom. Where that happens, we ensure appropriate safeguards are in place as required by UK data protection law, such as UK adequacy regulations or approved contractual protections.
5. How long we keep your information
We keep personal data only as long as necessary for the purposes described above: enquiry data for a reasonable period after the enquiry concludes; client account, portal and service records for the duration of the relationship and a reasonable period afterwards to deal with any follow-up matters; and financial records for the periods required by tax and company law (generally six years). When data is no longer needed, we delete or anonymise it.
6. How we protect your information
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse, including access controls, encrypted connections (SSL/TLS) across our websites and client portal, hashed storage of passwords, and secure infrastructure, and we review these measures regularly. No transmission over the internet can be guaranteed completely secure, but we take the protection of your data seriously.
7. Your rights
Under UK data protection law (the UK GDPR and the Data Protection Act 2018), you have the right to:
- request access to the personal data we hold about you;
- request correction of inaccurate or incomplete data;
- request erasure of your data in certain circumstances;
- object to, or request restriction of, certain processing;
- receive certain data in a portable format;
- withdraw consent at any time, where processing is based on consent.
Exercising these rights is free of charge. To make a request, contact us at hello@bluemonkee.com. We will respond within one month. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner’s Office (ico.org.uk), although we would welcome the chance to resolve your concern first.
8. Data we process on behalf of our clients
Where we host or manage websites, email or systems for our clients, those websites and systems may contain personal data belonging to our clients’ own customers and contacts (for example, form submissions on a client’s website). In those cases, our client is the data controller and we act as a data processor under the data protection provisions of our Terms and Conditions. If your data appears on a website we host for someone else, please direct any privacy questions or requests to the operator of that website in the first instance.
9. Third-party websites
Our websites contain links to websites we do not operate. This policy does not apply to those websites, and we are not responsible for their privacy practices.
10. Changes to this policy
We may update this policy from time to time. The current version will always be available on this page, and material changes will be highlighted by a notice on our website.