Blue Monkee is a trading name of Belfast Limited, a company registered in Northern Ireland (company number NI637656) with its registered office at Unit 1 Block A, Scrabo Business Park, Jubilee Road, Newtownards, Co. Down, N. Ireland, BT23 4ZP. VAT number GB 314816904.
Updated June 2026 (revised 14 June 2026). This version supersedes all previous versions.
Part 1 — General Terms
These General Terms apply to all Deliverables.
1. Interpretation
1.1 In these Terms and Conditions (“Conditions”) the following definitions apply:
“Supplier” means Belfast Limited, a company registered in Northern Ireland (company number NI637656) whose registered office is at Unit 1 Block A, Scrabo Business Park, Jubilee Road, Newtownards, Co. Down, N. Ireland, BT23 4ZP, trading as Blue Monkee and its other trading names, and includes its subsidiaries and authorised Partners providing the Services;
“Customer” (also “Client”) means the individual or company to whom the Proposal, Order or invoice is addressed;
“Partner” means an authorised partner of the Supplier providing solutions that include the Supplier’s software, bound by a partner agreement;
“Business Day” means any day other than a Saturday, Sunday or bank or public holiday in the United Kingdom;
“Proposal” / “Order” means the order form, quotation or proposal completed or accepted by the Customer (including by email), which forms part of the Contract;
“Contract” means the agreement between the Supplier and the Customer incorporating these Conditions and the Proposal/Order;
“Deliverables” means the Goods and/or Services to be supplied;
“Services” means the services provided by the Supplier, including (without limitation) website design and development, graphic design, domain registration and management, hosting of websites, email and applications, the supply of Goods, Support Services, Subscription Services, EPOS and payment systems, telecommunications, networks and WiFi, cyber security, CCTV and access control, cloud services, SEO and digital marketing, consultancy, business process automation, and equipment hire, in each case as specified in a Proposal or agreed in writing;
“Goods” means any hardware, equipment, devices or other physical products supplied by the Supplier;
“Support Services” means IT support, maintenance and consultancy relating to the Customer’s systems and equipment (PCs, laptops, servers, networks, WiFi, telephone systems, CCTV and security systems, printers, software and related business technology);
“Subscription” means the recurring charge specified in a Proposal for the ongoing provision of software, support, hosting, marketing or SEO services;
“Subscription Services” means third-party cloud, productivity, communication, security or other software services resold by the Supplier (including Microsoft and Google services and cyber security products) supplied under subscription through the Supplier’s distribution partners;
“Customer Content” means all text, images, photographs, graphics, logos, audio, video, data, software and other materials supplied by or on behalf of the Customer, or uploaded by the Customer or its representatives (including via any CMS), for use in any Deliverable;
“Software” means software used to provide a Service; “CMS” means WordPress, or other custom or proprietary CMS, the content management system owned by the Supplier or, in the case of open-source software, used under licence;
“Web Hosting” means provision of a web service responding to browser requests for content (including FTP file hosting and, where agreed, email and web-application hosting on infrastructure provided or procured by the Supplier); it excludes domain management and internet connectivity to the Customer’s premises;
“First Line Support” means initial analysis and fault logging;
“Confidential Information” means the terms of the Contract and all information relating to a party, its business, products, services, suppliers or customers, disclosed by or on behalf of that party, whether or not marked confidential;
“Data Protection Legislation” means the UK GDPR and the Data Protection Act 2018 as amended or replaced, and “personal data”, “controller”, “processor”, “processing”, “data subject” and “personal data breach” have the meanings given in it;
“Intellectual Property Rights” / “IPR” means copyright, patents, know-how, trade secrets, trademarks, design rights, database rights, domain names and all other intellectual property rights, registered or not, anywhere in the world;
“Force Majeure” means any event beyond a party’s reasonable control (see clause 12);
“Price” / “Purchase Price” means the price for the Deliverables as set out in the Proposal/Order or otherwise advised by the Supplier; “VAT” means value added tax.
1.2 Headings are for convenience only; the singular includes the plural and vice versa; any gender includes the others; “person” includes any individual, firm, company or other entity; a reference to legislation includes amendments and re-enactments; and “including”, “in particular” and similar terms are illustrative and non-limiting.
2. Basis of contract
2.1 These Conditions apply to and form part of the Contract and supersede any previously issued terms and any terms the Customer purports to apply. A Proposal/Order forms part of the Contract.
2.2 A quotation or Proposal is an invitation to treat. A Contract is formed only when the Supplier accepts the Customer’s Order in writing (including by issuing an invoice) or begins to supply the Deliverables, whichever is sooner.
2.3 The Customer is responsible for satisfying itself that the Deliverables (including Software functionality) meet its requirements before accepting a Proposal; where it later requires changes, the cost is the Customer’s unless the Proposal states otherwise.
2.4 No variation of the Contract is binding unless agreed in writing.
2.5 The Customer shall comply with the Supplier’s Acceptable Usage Policy at https://bluemonkee.com/acceptable-usage-policy/, which forms part of the Contract. Where the Conditions and the AUP conflict, the Conditions prevail.
3. Price and payment
3.1 Prices are exclusive of VAT, which the Customer shall pay at the prevailing rate, and (unless stated) exclusive of delivery, installation, carriage and insurance.
3.2 Project work (such as website design/build and other one-off work) is invoiced as set out in the Proposal or, by default: a minimum 50% deposit is payable on placement of the Order before any work begins, and the balance is payable before the website goes live or, for products or any transfer of ownership or intellectual property, before handover or transfer. The Supplier need not begin work before the deposit is received; preliminary work done before a cancelled order is chargeable.
3.3 Recurring charges (Subscriptions, Web Hosting, support) are payable in advance — monthly or annually as specified — and by an automated payment method (for example GoCardless Direct Debit, Stripe or PayPal) unless otherwise agreed in writing.
3.4 All invoices are payable in full, without set-off or deduction, within 14 days of invoice date (or as stated on the invoice). Time of payment is of the essence.
3.5 On late payment the Supplier may, without limiting its other rights, charge interest at 8% per year above the Bank of England base rate (accruing daily) and claim compensation under the Late Payment of Commercial Debts (Interest) Act 1998, and may suspend the Deliverables where payment is 30 or more days late and terminate (and charge a reconnection or termination fee) where 60 or more days late.
3.6 The Supplier may set and vary credit limits and withhold further supplies if a limit is exceeded.
3.7 The Supplier may increase recurring charges (a) annually with effect from 1 January in line with the Consumer Prices Index (CPI), and (b) at other times on 15 Business Days’ written notice.
3.8 Where an invoice reflects a discount for payment by Direct Debit or Standing Order and that method is not used, the Supplier may recharge the discount.
4. The Customer’s obligations
4.1 The Customer shall provide timely access to premises, systems, equipment, credentials, content, approvals and information reasonably required, ensure a safe working environment, and ensure all software on its systems is properly licensed. Delay or diminished results arising from the Customer’s failure to do so are not the Supplier’s responsibility.
5. Confidentiality
5.1 Each party shall keep the other’s Confidential Information confidential, use it only to perform the Contract, and not use it to gain commercial advantage, except for information that is public (other than through breach), already lawfully held, independently developed, or required to be disclosed by law or regulator. Each party shall procure compliance by its staff, agents and sub-contractors. This clause survives termination in perpetuity. The Customer acknowledges that the Software, CMS and related documentation are confidential and proprietary to the Supplier.
6. Data protection
6.1 Both parties shall comply with Data Protection Legislation. Where the Supplier processes personal data on the Customer’s behalf in providing the Services (for example data in the Customer’s website, databases, form submissions, email, EPOS, CCTV or systems), the Customer is the controller and the Supplier is the processor.
6.2 As processor the Supplier shall: (a) process only on the Customer’s documented instructions (including the instruction to provide the Services) unless required by law; (b) ensure personnel are bound by confidentiality; (c) implement appropriate technical and organisational security measures; (d) notify the Customer without undue delay of any personal data breach affecting the Customer’s data; (e) taking into account the nature of processing, reasonably assist with data-subject requests, security, breach notification and impact assessments; and (f) on termination, delete or return the data at the Customer’s option save where retention is required by law.
6.3 The Customer authorises the Supplier to engage sub-processors (including hosting, infrastructure, email, domain, EPOS, payment and Subscription Service providers and their distributors); the Supplier shall impose materially equivalent obligations on them and remain responsible for their performance. A current list is available on request.
6.4 Any transfer outside the UK will be subject to appropriate safeguards. The Customer warrants it has all necessary rights and lawful bases to provide personal data to the Supplier and that its instructions comply with Data Protection Legislation, and shall indemnify the Supplier against claims arising from the Customer’s breach of this clause.
7. Intellectual property
7.1 All IPR in the Supplier’s Software, CMS, systems, methodologies and pre-existing materials remain the Supplier’s (or its licensors’). The Customer is granted only the rights expressly stated in these Conditions or a Proposal.
7.2 The Customer retains ownership of Customer Content and, on full payment, of the bespoke graphical design and content of its website as set out in clause 19 (where applicable). The Customer’s warranties and indemnity for Customer Content are at clause 11.
8. Warranties
8.1 The Supplier warrants that Services will be performed with reasonable skill and care and that Goods will, at delivery, conform in material respects to their description and be of satisfactory quality within the meaning of the Sale of Goods Act 1979.
8.2 The Customer warrants it has given the Supplier full and accurate information about its business and needs.
8.3 Except as expressly stated in clause 8.1, all warranties, conditions and terms implied by statute or common law are excluded to the fullest extent permitted by law. The Supplier is not responsible for any failure of a network or third-party software, or for problems caused by equipment, software or services not supplied by it, or by alterations made by anyone other than the Supplier.
9. Limitation of liability
9.1 Nothing in the Contract excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything that cannot lawfully be excluded.
9.2 Subject to clause 9.1, the Supplier shall not be liable for consequential, indirect or special loss, or for loss of profit, business, revenue, data, use, production, contract, opportunity, anticipated savings or goodwill, whether direct or indirect.
9.3 Subject to clause 9.1, the Supplier’s total liability arising under or in connection with the Contract shall not exceed: (a) in respect of any Service, the lower of £7,500 and the fees paid by the Customer for that Service in the 12 months preceding the event giving rise to the claim; and (b) in respect of Goods, the price paid for the Goods giving rise to the claim.
9.4 The limitations in clauses 9.2 and 9.3 do not apply to any indemnity given by the Customer, and do not limit the Customer’s obligation to pay sums due.
9.5 The Customer is responsible for maintaining adequate, current and verified backups before any work is carried out unless a backup service is expressly agreed; the Supplier is not liable for loss of data or software where the Customer has failed to do so.
10. Indemnity and insurance
10.1 The Customer shall indemnify the Supplier against all losses, damages, liabilities, costs (including legal costs) and expenses arising out of or in connection with the Customer’s breach of the Contract, the Customer Content and IP warranties (clause 11), use of CCTV, access-control or monitoring systems (clause 27), and any data-protection breach by the Customer (clause 6).
10.2 The Customer shall maintain appropriate insurance to cover its obligations under the Contract and, on request, provide reasonable evidence of it.
11. Customer content and intellectual property indemnity
11.1 The Customer warrants that it owns, or has obtained all necessary licences, consents and permissions for, all Customer Content, and that its use in connection with the Services will not infringe any third party’s rights or breach any law.
11.2 Where the Supplier sources stock photography, fonts or other licensed materials for the Customer, it will obtain a licence appropriate to the agreed use; the Customer must not use them beyond that licence without obtaining further rights, and the warranty and indemnity in this clause do not apply to such Supplier-sourced materials used within the licence scope.
11.3 The Customer shall indemnify the Supplier, its directors and employees against all claims, demands, losses, damages, fines, licence fees, settlement sums and costs arising from any Customer Content, the use of materials supplied or approved by the Customer for which rights were not held, or any breach of clause 11.1, whether incorporated by the Customer (including via a CMS) or by the Supplier at the Customer’s request.
11.4 On receiving a relevant claim the Supplier may remove or disable access to the material pending resolution, without liability to the Customer. This clause survives termination.
12. Force majeure
12.1 Neither party is liable for delay or failure to perform caused by an event beyond its reasonable control (including war, riot, storm, fire, flood, earthquake, explosion, act of God, epidemic, electrical or power failure, strikes, interruption of supplies or telecommunications, and supplier or sub-contractor default), excluding the Customer’s inability to pay. The affected party shall notify the other; if the event continues beyond 30 days, either party may terminate on written notice.
13. Term and termination
13.1 Either party may terminate on written notice if the other commits a material breach that is irremediable or not remedied within 14 days of notice, or fails to pay a sum that remains unpaid 30 days after notice.
13.2 The Supplier may terminate (or suspend) immediately on written notice if the Customer becomes insolvent, is unable to pay its debts, enters any arrangement, administration, receivership, winding-up, moratorium or analogous process, or takes steps towards any of them.
13.3 Recurring and Subscription Services are supplied for a minimum term of 12 months from activation and continue thereafter until terminated by either party on not less than three months’ written notice. Where the Customer terminates a recurring Service (otherwise than for the Supplier’s uncured material breach), an administration and disconnection fee of £150 + VAT applies. This minimum term, notice period and fee apply to recurring Services only and not to one-off Goods or project work.
13.4 Termination does not affect accrued rights. On termination the Customer shall pay all sums due and return or destroy the Supplier’s confidential materials. Clauses intended to survive (including 5, 6, 9, 10 and 11) continue.
14. Notices
14.1 Notices must be in writing and may be served by pre-paid first-class post to the registered office or last known address, or by email to the address most recently notified for correspondence. Notices are deemed received two Business Days after posting, or at 9am on the next Business Day after a successfully sent email (no delivery-failure notification received). This clause does not apply to legal proceedings.
15. General
15.1 Assignment. The Customer may not assign or sub-contract without the Supplier’s written consent; the Supplier may assign on notice.
15.2 Entire agreement. The Contract is the entire agreement and supersedes prior agreements; neither party relies on any representation not set out in it; nothing limits liability for fraud.
15.3 Variation must be in writing.
15.4 Severability. If any provision is invalid or unenforceable, the rest is unaffected and the provision applies with the minimum modification necessary.
15.5 Waiver. No delay or failure to enforce is a waiver; a waiver is effective only if in writing.
15.6 Third-party rights. Save that the Supplier’s affiliates may enforce these Conditions, a person who is not a party has no rights under the Contracts (Rights of Third Parties) Act 1999.
15.7 No partnership or agency is created between the parties.
15.8 Cumulative remedies; further assurance; costs. The Supplier’s remedies are cumulative; the Customer shall execute documents reasonably required to give effect to the Contract; each party bears its own costs of negotiation.
15.9 Compliance with law. The Customer shall comply with applicable law and maintain the licences and authorisations needed to perform the Contract.
15.10 Changes to these Conditions. The Supplier may change these Conditions; the current version is published on its website and supersedes previous versions. Notice of a change is given on the website, and the Customer is deemed to accept it unless it objects within one calendar month.
15.11 Governing law and jurisdiction. The Contract and any dispute (including non-contractual) are governed by the law of Northern Ireland and subject to the exclusive jurisdiction of the Northern Ireland courts.
Part 2 — Service-Specific Terms
Each clause applies only where the Supplier provides the relevant Service, and supplements (without limiting) Part 1.
16. Website design and development
16.1 The Supplier will design and develop websites as set out in the Proposal. The Customer is responsible for providing content and approvals promptly and for checking that the agreed scope meets its needs (clause 2.3). All design work is subject to the Production Revision Policy (clause 17).
17. Production Revision Policy
17.1 To keep production costs low, the Supplier includes up to two rounds of minor visual revisions per design. Excessive or out-of-scope revisions (revising text or fonts, replacing photos, re-designs, changes of mind, major layout changes) are chargeable at the Supplier’s standard rates and may delay delivery. No charge applies where the Supplier or its vendor is at fault. The Customer should provide specific, consolidated written direction with all required changes at once.
17.2 Additional revisions, ad-hoc work and other chargeable services are billed at the Supplier’s standard rates, currently £120 + VAT per hour, or £89 + VAT per hour where carried out by a junior team member, billed in 15-minute increments; the Supplier will confirm the rate before chargeable work begins where practical.
18. Proprietary software / CMS licence (where the Supplier licenses its own software or CMS)
18.1 Where a Service uses the Supplier’s proprietary Software or CMS, the Customer is granted a limited, non-exclusive licence to use it on a single website domain (notified at purchase), to serve web pages to visitors and to edit content via the built-in administration tools, for the duration of the Service only.
18.2 The Customer must not modify, adapt, translate, rent, lease, resell, sublicense, distribute or create derivative works of the Software, nor disclose its contents; the Software contains trade secrets and all IPR remain the Supplier’s, which retains ownership of all copies. The Customer shall take reasonable steps to safeguard the Software and follow the Supplier’s security guidance.
18.3 The licence may be transferred only as part of a sale of the entire website for the licensed domain, on written notice to the Supplier and the transferee’s acceptance of these Conditions; the Software may not be sold separately.
18.4 The Supplier may from time to time provide enhancements or new releases, at no cost while the Service is active or for an agreed cost for additional functionality; all enhancements are governed by this licence. Should the Supplier cease trading, the Customer may modify the Software solely to maintain the original website, IPR remaining the Supplier’s.
19. Ownership of website content on termination (where a website is supplied)
19.1 The Customer is legally responsible for the content of its website and the Supplier does not claim ownership of the Customer’s design or content. On termination the Customer is entitled to the graphical design (and may reproduce it in another website) and all text and imagery, but not to ongoing use of the Service, the CMS or Software programming code, or the JavaScript output by the Software for standard features (such as menus, galleries and social dialogues).
20. Web hosting (where the Supplier provides hosting)
20.1 The Supplier will provide hosting on a reasonable-endeavours basis but does not warrant uninterrupted or error-free operation, and may withdraw service temporarily for maintenance or enhancements. Hosting may be provided on shared infrastructure and/or by a third-party host whose terms and acceptable use policy also apply to the Customer.
20.2 Hosting is provided on the basis of reasonable usage for server load, disk space and bandwidth. Where the Customer’s usage materially exceeds reasonable levels, the Supplier may offer a higher-capacity service at an agreed fee or, failing agreement, terminate the hosting at no cost to either party.
20.3 Where the Customer maintains its own code, themes, plugins or integrations, it is responsible for keeping them updated and secure; the Supplier may suspend or require removal of anything presenting a security or performance risk.
20.4 Any backups provided are made on a reasonable-endeavours basis (at least daily where stated, copied off-site, excluding files placed outside CMS management via FTP); the Customer remains responsible for keeping its own copies and the Supplier accepts no liability for data loss except to the extent caused by its negligence and subject to clause 9.
21. Email (where provided)
21.1 Email provided as part of hosting is provided on a reasonable-endeavours basis. Unless a supported or managed mailbox service is expressly agreed, the Customer uses such email at its own risk and the Supplier is not liable for loss arising from its use. The Supplier can recommend supported email solutions.
22. Domain names (where the Supplier registers or manages domains)
22.1 The Supplier will register and maintain the primary domain (additional domains by written agreement). The registration contract is between the Customer and the naming authority, whose terms bind the Customer; the Supplier cannot guarantee a requested domain can be registered and gives no warranty that it will not infringe third-party rights (the Customer indemnifying the Supplier accordingly).
22.2 The Customer owns its domains; the Supplier will assist transfers once all sums due are paid, and does not charge for transfers unless they take more than half an hour in a calendar month (charges agreed in advance). Third-party fees (e.g. Nominet, registrar transfer fees) are the Customer’s and are passed on.
22.3 It is the Customer’s responsibility to ensure renewal fees are paid by the due date. Where a domain enters a grace, redemption or restoration period, third-party recovery charges are passed on in full plus an administration fee of 50% of those charges. The Supplier accepts no liability for loss of a domain, or interruption to website or email, arising from late or non-renewal.
23. DNS and notified changes (where the Customer or its provider manages DNS)
23.1 The Customer accepts the Supplier may need to move hosting to a different IP address at short notice. Where the Supplier provides name servers, the Customer must point the domain to them, provide an authorised contact, and procure DNS or name-server updates within 3 Business Days on request; failure will make the website unavailable and hosting fees remain payable; update costs are the Customer’s.
23.2 Notified changes. Where a change to hosting infrastructure requires the DNS or IP records to be updated (including a change of server IP, enabling or disabling proxy or CDN services, or migration between servers or providers) and the Supplier does not manage the DNS, the Supplier will give notice under clause 14 identifying the records and the date by which the change must be made. The Supplier’s responsibility is limited to giving that notice and, if requested, providing reasonable assistance (chargeable where material time is involved). It is the Customer’s sole responsibility to make, or procure that its DNS provider makes, the change by the stated date.
23.3 If the Customer fails to make the notified change by the stated date, the Supplier has no liability for any resulting unavailability or interruption; this is not a breach by the Supplier and does not entitle the Customer to withhold, set off or reduce any fees, which remain payable in full.
24. Goods / hardware (where the Supplier supplies Goods)
24.1 Goods are supplied per the Proposal; prices exclude VAT and (unless stated) delivery and installation. Delivery and availability dates are estimates only.
24.2 Risk passes on delivery; title remains with the Supplier until payment in full (in cleared funds) for the Goods and any related installation. Until title passes the Customer shall store the Goods so they are identifiable as the Supplier’s and not dispose of or encumber them.
24.3 Goods carry the manufacturer’s warranty only; the Supplier will reasonably assist with manufacturer warranty claims but gives no additional warranty, and all other warranties relating to Goods are excluded to the fullest extent permitted by law. Faulty Goods are repaired or replaced under the manufacturer’s warranty; non-faulty returns are at the Supplier’s discretion, in unopened original packaging, subject to restocking and supplier charges. The Customer is responsible for satisfying itself that Goods are suitable unless the Supplier has expressly agreed a purpose in writing.
25. IT support and managed services (where provided)
25.1 Support Services are provided with reasonable skill and care. Unless covered by a separate written support agreement, they are ad-hoc and chargeable at the Supplier’s standard rates (clause 17.2) plus the cost of any parts, Goods, licences or third-party services.
25.2 Response and resolution times are targets only; time spent diagnosing a fault is chargeable whether or not it is resolved. Support excludes faults arising from misuse, accident, neglect, changes by the Customer or third parties, environmental conditions, or equipment, software or services not supplied by the Supplier (such work being chargeable). Where a fault lies in a third party’s product, the Supplier provides First Line Support and will use reasonable endeavours to refer it on, but is not responsible for the third party’s response.
26. EPOS systems, payments and card processing (where provided)
26.1 Where the Supplier supplies EPOS systems, software, terminals, self-service kiosks, mobile ordering, kitchen display, digital signage, stock, loyalty, reservation or related retail or hospitality technology, such Deliverables are supplied and/or licensed subject to these Conditions and any third-party or manufacturer terms.
26.2 Card and electronic payment processing is provided by third-party processors, acquirers and payment service providers under their own agreements with the Customer. The Supplier is not a bank, acquirer or payment institution, does not process or settle the Customer’s transactions, and is not responsible for the availability, fees, holds, chargebacks or settlement of any payment service. The Customer is responsible for its merchant agreements, surcharging compliance and chargebacks.
26.3 The Customer is responsible for PCI DSS compliance in respect of its own environment and use; where the Supplier supplies PCI-relevant equipment or configuration it does so to support that compliance, which remains the Customer’s responsibility.
26.4 Sales, stock, loyalty and customer data in an EPOS or related system belong to the Customer, who is the controller of any personal data in it; clause 6 applies to processing the Supplier carries out on the Customer’s behalf.
27. CCTV, access control and monitoring systems (where provided)
27.1 Where the Supplier supplies, installs or supports CCTV, access control, door-entry or other monitoring or security systems, it does so as supplier and installer only. The Customer is, and remains at all times, the controller of any personal data captured.
27.2 The Customer is solely responsible for lawful and compliant use, including Data Protection Legislation and relevant ICO codes of practice (signage, retention, access controls, data-subject requests and any required impact assessments), and shall indemnify the Supplier against claims, fines, losses and costs arising from its unlawful or non-compliant use.
28. Telecommunications services (where provided)
28.1 Telecommunications services (phone lines, broadband, FTTP/fibre, SIP and VOIP telephony, and number porting) depend on networks operated by third parties (including Openreach, BT and other carriers). Provisioning, activation and repair dates are estimates only and subject to the third-party operator. The Supplier does not guarantee that a number port will succeed or complete within any particular time, or that a specific line or service can be provided at the Customer’s premises.
28.2 VOIP and internet-based telephony depend on the Customer’s internet connection and power supply and may be unavailable during an outage of either. The Customer acknowledges any limitations on emergency-call handling for VOIP services and is responsible for maintaining an alternative means of contacting the emergency services. Services are provided on the basis of reasonable and lawful use.
29. Networks and WiFi (where provided)
29.1 Wireless performance and coverage depend on the premises, environment, building materials and interference and cannot be guaranteed. Following handover, the Customer is responsible for the ongoing security and administration of its network, including changing default credentials and applying firmware updates, unless a managed service is expressly agreed.
30. Cyber security (where provided)
30.1 No security product, service or configuration can guarantee the prevention or detection of all threats, breaches or data loss; such products and services (including AI-assisted threat management, monitoring, endpoint protection and managed detection) reduce but do not eliminate risk. The Customer remains responsible for its own overall security posture (staff training, policies, access management, patching and insurance), and the Supplier is not liable for loss from a security incident except to the extent caused by its negligence and subject to clause 9.
31. Cloud services (where provided)
31.1 Cloud services or infrastructure (for example AWS, Microsoft Azure or Google Cloud) are provided, operated and hosted by the relevant third-party platform and subject to that platform’s own terms, service levels and data-handling arrangements; the Supplier gives no warranty beyond passing on the platform’s commitments. The Customer is responsible for its own data within the tenancy and for appropriate backups unless a managed backup service is agreed. Platform usage charges are the Customer’s or, where resold, are supplied as Subscription Services under clause 32.
32. Third-party subscription services and licence resale (where provided)
32.1 The Supplier resells Subscription Services as a reseller only; they are provided, operated and hosted by the relevant vendor, and the Customer’s use is subject to and conditional on the Customer’s acceptance of the vendor’s own terms, licences and acceptable use policies (for example the Microsoft Customer Agreement or applicable Google terms), as amended.
32.2 The Supplier provides ordering, billing, administration and First Line Support only; availability, performance, features, security and data handling are the vendor’s responsibility and the Supplier gives no warranty beyond passing on the vendor’s commitments; service levels and remedies are the vendor’s.
32.3 Subscriptions are supplied on the commitment terms (monthly, annual or otherwise) selected at order. The Customer acknowledges that vendors and distributors do not generally permit cancellation or seat reductions part-way through a committed term, and remains liable for all fees for the full committed term regardless of usage or early cancellation, except where the vendor’s terms permit otherwise. Fees are payable in advance and non-refundable once the commitment is placed.
32.4 The Supplier may adjust pricing on notice to reflect vendor or distributor pricing, exchange rates or licence changes. If the Customer fails to pay, the Supplier may suspend or cancel the subscriptions with the vendor; resulting loss of access or data is not the Supplier’s liability. On termination the Supplier will reasonably assist (chargeable) to transfer subscriptions, tenancies and data once all sums due are paid.
33. SEO and digital marketing (where provided)
33.1 SEO, pay-per-click, social media and other digital marketing services are provided with reasonable skill and care using techniques consistent with the relevant platforms’ published guidelines.
33.2 Search engines and platforms are third parties whose algorithms, policies and pricing change without notice. The Supplier does not guarantee any particular ranking, placement, traffic, conversion, engagement or other outcome, nor that results will be maintained; fees are for the work performed and not conditional on any result. Advertising spend is separate from and additional to the Supplier’s fees, payable to or through the platform, and non-refundable by the Supplier. The Customer is responsible for the accuracy and legality of its advertising content and for timely cooperation, access and approvals.
34. Equipment and event technology hire (where provided)
34.1 Where the Supplier hires out equipment or provides event technology on a rental basis, the equipment remains the Supplier’s property; risk passes to the Customer on delivery or collection and remains with the Customer until return. During hire the Customer shall keep the equipment safe, use it only as intended, not sub-hire or part with possession of it, and insure it for full replacement value, returning it in the condition supplied (fair wear and tear excepted). The Customer is responsible for the cost of loss or damage while on hire and for any agreed late-return charges.
35. Consultancy and business process automation (where provided)
35.1 IT and business consultancy is provided with reasonable skill and care, based on the information made available and the Customer’s stated requirements; business decisions made on the Supplier’s advice remain the Customer’s, and the Supplier does not guarantee any particular outcome, saving or efficiency (estimates being indicative only).
35.2 Where the Supplier designs, builds or configures automations or integrations connecting third-party applications, the Customer acknowledges these depend on third-party platforms and interfaces that may change, be restricted or be withdrawn without notice; the Supplier is not responsible for failures so caused, and restoration or adaptation work is chargeable. The Customer is responsible for testing and verifying automated output before relying on it, and for monitoring outputs with legal, financial or contractual significance; the Supplier is not liable for losses from reliance on unverified output. Third-party automation-platform licences are the Customer’s responsibility unless resold under clause 32.
By purchasing the Services and/or using the Software, the Customer acknowledges it has read and agrees to these Conditions and the Acceptable Usage Policy at https://bluemonkee.com/acceptable-usage-policy/. Questions should be raised with the Supplier before accepting a Proposal.
Notice of changes — June 2026: These Terms and Conditions were updated in June 2026 to standardise their structure and wording across the business, confirm that Blue Monkee is a trading name of Belfast Limited (company number NI637656), and ensure complete coverage of all services provided (Part 1 General Terms, clauses 1–15; Part 2 Service-Specific Terms, clauses 16–35). This version supersedes all previous versions. In accordance with clause 15.10 it is deemed accepted unless objections are notified within one calendar month.